Conditions generales de contrat

1. Scope
The following general terms and conditions of EMPRENDIMIENTOS HOSTELEROS VALENCIA (hereinafter, « EHV » or « The Holder »), are applicable to your order or reservation in the version in force at the time of contracting the service.

The terms and conditions apply exclusively to bookings made through the Internet portal and will comply with the provisions of current legislation and, in particular, with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

2. Identification of the Holder
– Name or company name: EMPRENDIMIENTOS HOSTELEROS VALENCIA, S.L.
– Identity or tax identification number: B-98331887.
– Residence or address: Avenida Instituto Obrero, 20 – 46013, Valencia (SPAIN).
– E-mail address of the Holder: reservas@hotelkramervalencia.com / info@stayingvalencia.com.
– Contact telephone number of the Holder: +34 963 815 339.
– Registration details in the Mercantile Register: Mercantile Register of Valencia, Volume 9318, Folio 36, Page V-143460.

The address for the purpose of claims will correspond to the address indicated as the Holder’s address.

 

3. Object
The present general contracting conditions (hereinafter, the « Conditions ») regulate the contracting of the services offered through the EHV Web Page, as well as the rights and obligations of the parties, derived from the service provision operations agreed between them, more specifically, the booking of rooms, as well as reception and catering services.

4. Registration on the Website by Users/Clients.

Registration on the Website must be carried out by persons of legal age. By creating a Client or User account, or by contracting any service, the User accepts to be responsible for the data they send and the services they offer, which shall not be offensive or contradict applicable legislation.

Such data shall be kept up to date, and the User shall ensure the security of his/her Client / User account and access credentials, and shall be solely responsible for the activities carried out through his/her account.

Of course, the User shall not use or impersonate another person’s account or provide false information through his/her account in order to mislead. Any such conduct shall entitle the Owner to terminate your account, without prejudice to any legal action it deems appropriate.

Any unauthorised use of your account must be immediately notified to EHV by the User.

 

. Contracting the service
The contracting of a service through the EHV Website implies the acceptance by the Client / User of all the conditions stipulated in the present document.

When the Client / User contracts a service or makes a reservation, and closes an agreement with EHV, the price and conditions will be indicated in advance before any payment is made.

To obtain any clarification, make a complaint or if any incident arises in relation to their service, the Client / User may contact the Holder at the e-mail address reservas@hotelkramervalencia.com.

6. Contracting process

6.1. Reservations.
EHV makes available both the reservation of hotel rooms and the reservation of tables in restaurants.
Once the reservation has been made, the client will receive a confirmation with the details of the reservation, prices, cancellation conditions and other relevant information, at the e-mail address provided when making the reservation.

Check-in and check-out times will be specified at the time of booking and may vary according to availability. Additional charges may apply for unscheduled late departures.

 

Once you have made your online booking on the EHV website, you will receive a confirmation of the booking, with all the details of the booking, the contract, the rates, the cancellation policy and any other relevant information.
In order to contract the services offered by EHV, you must fill in the fields with the required data and accept the present Terms and Conditions. This acceptance will signify the express, full and unreserved conformity with the totality of the general conditions set out in the version published by EHV and which will bind both parties.

EHV will ensure that all services offered have the legal coverage, quality guarantees and, where appropriate, the corresponding insurance.

To make payments for services, EHV may use external providers such as payment gateways and other transaction processors. Each has its own conditions and policies. All transactions will be carried out through secure payment platforms and with total guarantee of confidentiality of your data.

 

7. Prices
The price of the products / services is the price indicated at any given time on the Website.

8. Error in prices
If it is detected that there has been an error in the introduction of the price after the purchase by the Client, EHV must inform the Client as soon as possible to inform him/her of the incident, and offer him/her the option of cancellation or maintenance in the correct conditions.

The automatic confirmation remission does not validate erroneous price conditions. In case of cancellation, any amount paid by the Client will be refunded.

The final price will be the price in force in the advertisement at the time of booking, without prejudice to any updates that may occur.

The Holder makes every effort within its means to provide accurate information without typographical errors on its website.

9. Other expenses
If there are additional costs for the service, they will be communicated to the Client and broken down in the final price prior to payment for the service contracting.

 

10. Right of withdrawal
Pursuant to article 103. l) of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, the right of withdrawal shall not apply to contracts that refer to the provision of accommodation services for purposes other than the provision of housing, food or services related to leisure activities, if the contracts provide for a specific date or period of performance; therefore, if the User unilaterally terminates the contract, he/she shall not be entitled to a refund of the amount paid for the reservation, without prejudice to the fact that EHV may voluntarily offer free cancellation or the option to modify his/her reservation for other dates.

Where applicable, the amount and method of refund of payments during the term of the contract, in the event of termination or breach of the contract, will be paid as agreed by the parties, without such refund having to be made compulsorily through the Website.

11. Duration of the contract
The duration of the contract will be subject to the duration agreement established by the parties, although in general it will extend to the period of time between the reservation of the room or service and the end of your stay in the place where you have booked.

12. Obligations of Users
All EHV Clients or Users must make correct use of our Website, as well as our facilities, being solely responsible for any possible damages that may be caused to EHV or third parties due to their lack of diligence or malicious actions. Parents will be equally responsible for supervising their children at all times, exonerating EHV from any liability for accidents or damage caused by unsupervised children.

Through these conditions, the Client/User is responsible for the veracity and accuracy of the data and information provided to us as a result of the online services contract.

EHV reserves the right to restrict or deny the provision of a service to the Client / User if it becomes aware that said Client / User has failed to comply with the contract conditions, the general conditions of use of the Website, the privacy policy. , as well as any other particular conditions that may be agreed upon.

13. Disclaimer
EHV will not be responsible for any misuse carried out by Clients/Users registered on the Website. In this sense, any damage caused to third parties of any kind, loss, theft or damage to guests’ property, whether in the rooms, in the restaurants, in the common areas or in the parking lots, will not be the responsibility of EHV. Clients are equally responsible for their personal effects.

EHV will not respond in situations beyond its control, such as strikes, natural disasters or technical breakdowns, which may cause disruption or cancellation of reservations.

EHV is not responsible for any illegal activities that may be carried out through the Website, and Clients must respect the establishment’s rules, including the rules of conduct. Any inappropriate, violent, disruptive or illegal behavior may result in expulsion from the establishment without refund.

14. Industrial and intellectual property
The products or services that we provide for reservation through our Website are subject to copyright. In addition, those logos, brands, texts, icons and other content subject to industrial and intellectual property rights are protected by the laws in force and applicable to the matter. The Owner has obtained authorization from the person holding said rights to use these contents or materials.

15. Conflict resolution
For those conflicts that may arise between the Client/User and EHV as a result of a breach of the contracting conditions, they will be governed by the provisions of current legislation, with the rules of the Spanish Legal System being applicable.

If any of these terms is considered void or unenforceable, such provision will be deemed unenforceable and will not affect the validity of the remaining provisions.

We inform you that there is a European platform for extrajudicial online resolution of disputes relating to contractual obligations arising from sales contracts or contracts for the provision of services concluded online between a consumer and a trader residing in the European Union, through the intervention of an entity alternative resolution.

In case of conflict or contractual breach, you can file a claim online on the portal enabled for this purpose, accessing said platform from here: https://ec.europa.eu/consumers/odr/main/index.cfm?event =main.home.show&lng=ES