Privacy policy

1. Identification of the Data Controller

EMPRENDIMIENTOS HOSTELEROS VALENCIA, S.L. is RESPONSIBLE for the processing of the USER’S personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
You can contact the Data Controller via the email address reservas@hotelkramervalencia.com / info@stayingvalencia.com.
The address for the purpose of complaints will correspond to the address indicated as the Holder’s address.

 

2. Purposes of processing

a) To answer the questions that the data subject sends to the Data Controller.

Retention period: The data will be kept until the issue raised by the data subject is resolved. Subsequently, if necessary, the information will be kept blocked for the legally established periods.

Legal basis: Legitimate Interest of the Data Controller and Consent of the Data Subject.

b) To manage the data subject’s subscription to their Client or User account, as well as access to the services and functionalities specific to our Clients / Users.

Retention period: The data will be retained as long as the data subject does not revoke the consent granted. Subsequently, if necessary, the information will be kept blocked for the legally established periods.

Legal basis: Consent of the data subject.

 

c) To process accommodation bookings made by the user.

Retention period: The data will be processed for as long as there is an interest on the part of the interested party, based on the existing contractual relationship when contracting the accommodation service. Subsequently, if necessary, the information will be kept blocked for the legally established periods.

Legal basis: Contractual relationship.

d) To send the interested party commercial communications about our services that may be of interest to them (newsletter).

Retention period: The data will be retained as long as the interested party does not revoke the consent granted. Subsequently, if necessary, the information will be kept blocked for the legally established periods.

Legitimising basis: Express consent of the data subject.

e) To manage the publication of content or opinions of users, about their degree of satisfaction with their experience using our services or the facilities we provide.

Retention period: The data will be kept as long as the interested party does not revoke the consent granted. Subsequently, if necessary, the information will be kept blocked for the legally established periods.

Legitimising basis: Express consent of the interested party.

 

3. Recipients of your data

The Data Controller contracts with third party processors in order to provide its services. With the exception of these entities, your data will not be disclosed to other third parties. If for any reason it is necessary to communicate such data to third parties, you will be informed in advance and, where appropriate, you will be asked for your consent and the purposes of the communication and the identity of the third party to whom the data will be communicated will be specified.

All of the above, with the exception of those cases in which a legal requirement makes it necessary to communicate said data to a third party.

 

4. Rights

Individuals who provide us with their data have the following rights in relation to their data:

a. Right of access
b. Right of correction or deletion
c. Right to restriction of processing
d. Right to portability
e. Right to object
f. Right to withdraw consent

a. Right of access: Any person has the right to obtain from the Data Controller confirmation as to whether or not personal data concerning him/her are being processed and, if so, the right of access to the personal data.
b. Right of rectification: This is the right to obtain rectification of personal data held by us concerning him/her.

c. Right of erasure: This is the right to obtain the erasure of your personal data.

d. Right to limitation of processing: This is the right for your data to cease to be subject to the corresponding processing operations when any of the following conditions are met:

 When you have exercised the rights of rectification or opposition and the Controller is in the process of determining whether the request is admissible.

 If the data processing was unlawful, which implies the erasure of the data, but you do not want your data to be erased by the Controller.

 When the data are no longer necessary for processing, this means that the data are deleted, but you wish the data controller to limit the processing of the data and to keep them for the purpose of making, exercising or defending claims.

 

e. Right to portability: This is the right to obtain from the Data Controller, in the event of automated processing of your data, a copy of the data in a structured, commonly used and machine-readable format or to have this copy transmitted directly to the Data Controller indicated by you. Please note that this right does not apply to:
 The data of third parties that you have provided to the Data Controller.
 Data that are your responsibility, but which have been provided to the Controller by third parties.
f. Right to object: This is the right to object to the processing of your personal data. With regard to the processing carried out by the Data Controller, you may object to the sending of commercial communications both from the Data Controller and from third parties.

If you would like more information about your rights, we suggest that you visit the website of the Spanish Data Protection Agency, as well as the European Data Protection Regulation.

You may exercise these rights by sending an email to reservas@hotelkramervalencia.com, clearly indicating which right you wish to exercise and providing a copy of your identity document to prove your identification. They may also be sent by post to the registered office of the Data Controller, which appears in point 1 of this Privacy Policy.

Additionally, we inform you about the possibility of filing a complaint with the competent Control Authority, in this case, the Spanish Data Protection Agency, especially in the event that you have not obtained satisfaction in the exercise of your rights. You can contact the Spanish Data Protection Agency by telephone on 901 100 099 and 912 663 517 or by visiting them at their address C/ Jorge Juan, 6. 28001 – Madrid.

5. Security measures

The Controller guarantees the user that the processing carried out complies with all the provisions of the aforementioned data protection regulations, GDPR and LOPDGDD, and that the data are processed lawfully, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Likewise, the Controller guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has provided them with the appropriate information so that they can exercise them.

6. Origin and accuracy of the data

All of the data collected comes from the interested party. The User, by accepting this Privacy Policy, declares and undertakes to guarantee the truthfulness and accuracy of the data provided, as well as being the legitimate owner of the same.

Likewise, the User undertakes to keep his/her data updated at all times, and to inform the Responsible Party without delay of any significant modification, such as the change of ownership of his/her bank account, or the modification of his/her e-mail account provided through the relevant forms hosted on the website.

In this regard, the User shall be solely responsible for any failure to comply with the above, exonerating the Data Controller from any liability with respect to such data that the User has not previously communicated to the Data Controller.